Shipping and Returns
Delivery
Your Signa Brand goodies will be sent by Royal Mail Standard Delivery so should wing their way to you within 3-5 *Working days.
All 'Your Gym / Your Club' items have an up to 10 working day turnaround due to them all being printed to order.
*Working days don’t include Sundays or Bank Holidays so it’s probably best not to bother camping out by the letterbox then, because your postie will probably be at the pub… or in church.
Delivery cost will depend on how much lovely stuff you have snapped up and will be detailed when you checkout your order. For orders over £100, delivery will be FREE (yippee) so it might well be worth popping that extra t shirt into your basket.
International Deliveries
We do not currently ship overseas, sorry, to much goes missing and the import costs to you can be extortionate.
Returns
We really hope that you will LOVE your Signa Brand products but we understand that there may be occasions when you want to cancel your order after we have sent out out your parcel (like when you’ve bought two hoodies and a sweatshirt for your new boyfriend’s birthday… and just realised you’ve gone off him).
If you want to return anything, just contact us within 14 days of having received your goods by emailing info@bigcrocodile.co.uk to let us know. Please print out your original emailed receipt from us and send that, with your item/s, securely wrapped up their original packaging. Unfortunately we are unable to cover the cost of your returns (obs unless there has been an issue with your order)
Returns, Signa Returns, 90 Anmore Road, Waterlooville, Hampshire, PO7 6NT, United Kingdom
Until your items reach us, they are your responsibility so will need to be protected from damage en-route (from rain, heavy handed deliverymen and wild animals).
It’s worth saying that if you order something from us and then aren’t sure about it once it arrives, please keep it in the original packaging until you’ve made your decision, as all returns should be in ‘as new’ condition, both unwashed and unworn (so please don’t be tempted to go out clubbing in your gold logo longline shorts and then ask for a refund).
We can only accept returns that you’ve bought via Signa. If you have purchased your products from a third party or shop, you’ll need to arrange a return or exchange with them.
Unfortunately we cannot offer refunds or exchanges if 30 days has passed since you initially placed your order (so please don’t leave it too long to decide).
Exchanges
If you would like to swap your purchase for another size or colour, please contact us to discuss it first so we can make sure we have what you want available. If you would like a completely different product (ie. not just a size or colour exchange) please follow our ‘Returns’ process for a refund - and then place a new order.
Refunds on Sale items
We can only accept returns on regular priced items, not Sale items. Sale items may be exchanged for another size or colour though (if we have it in stock) with any difference in price being paid for in full before dispatch. If you need to swap a Sale item, just drop us a line at info@bigcrocodile.co.uk and tell us about it.
Damaged or Incorrect Goods
At Signa, we’re very proud of the quality of our products, but in the rare instances that manufacturing faults do crop up, we’re keen to resolve things as quickly and smoothly as possible for you (and to apologise profusely). If you need to return an item to us that is damaged, has been sent to you by mistake, or has anything else wrong with it that is our fault, please get in touch via info@bigcrocodile.co.uk within 14 days of having received them, so we can make arrangements to either refund you the purchase price or replace the damaged/wrong items with some perfect ones.
If you have any further questions about our customer service, or your delivery, please get in touch. Thanks very much for your understanding of these conditions, Signa Brand and Print is a very teeny tiny business we are doing our best to get things right for you as everyone loses out if not.
